🌸 Cancellation Policy

To respect my time and other clients, I require:

24 hours’ notice to cancel or reschedule

Cancellations under 24 hours will be charged 50% of the service fee

No-shows will be charged 100% of the service fee

Late cancellations make it impossible for me to offer the time to someone else — thank you for understanding.

🌿 Mobile Massage Requirements

To ensure a smooth and relaxing session, please have:

  • A clear space for the massage table (about 6 ft x 9 ft area)

  • Access to a sink to wash hands before/after

  • Decent lighting (I can adjust if needed)

  • A quiet, comfortable environment

  • A living room, bedroom, or open area works perfectly.

🌸 Stairs, Parking & Accessibility

Please let me know ahead of time if:

  • You live in a building with stairs only

  • Parking is limited or assigned

  • Your space has special access instructions

  • This helps me arrive prepared and on time.

🌿 Direct Billing & Insurance Receipts

I offer direct billing to major insurance companies.

If your plan does not support direct billing, I will provide a detailed insurance receipt for easy reimbursement.

Please check your coverage before booking if unsure.

🌸 Health & Safety

For your safety, please reschedule if you are experiencing:

  • Fever, flu, cold, or contagious illness

  • Severe skin irritation or infection

  • Recent surgery without medical clearance

  • If pregnant or have a medical condition, please let me know in advance so I can tailor your treatment.

🌿 Late Arrivals

If you arrive late, your session may be shortened to avoid delaying the next client.

The full service fee will still apply.

🌸 Payment Methods

I accept:

  • Cash

  • E-transfer

  • Direct billing (where applicable)

  • Receipts provided

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🌿 Professional Boundaries

CalmAura Body Therapy provides professional therapeutic services only.

Any inappropriate behavior or requests will result in immediate termination of the session and full charges applied.